Help

Registration and Logging In
1. Do I need to register?
2. How can I register?
3. Is this free？
4. Why can’t I login?
5. Why is AskChina so great？

Deposits，Accepts and Pay
1. When do I need to place the deposit?
2. How to see my answer?
3. What are the payment options?
4. How do I request a refund?
5. Can I accept more than one answer?
6. What if two experts post answers at about the same time?
7. Do I have to accept an answer?
8. When should I accept?
9. What happens if I don’t accept an answer?

Preferences and Settings
1. How do I change my password?
2. How do I change personal information?
3. How to upload my photo?

Asking/answering questions
1. How do I ask a question on AskChina?
2. How to supplement your question?
3. How should I follow up after I ask my question?
4. How to answer the question?
5. How to evaluate the answer?
6. May I leave a message for experts?
7. What kind of question need to answer again?
8. How to share my answer?
9. What should I do when I go to errands during the time of solving question?
10. What if I solve the question myself?
11. What if no one answers my question?

Cash advance

 

Registration and Logging In
1. Do I need to register?
Yes, registration is required to ask and answer questions. It only takes a few minute to register and it's free.

2. How can I register?

1. Click on “News user? Sign up” in homepage, and enter into the user registration page;
2. Input your information, such as –mail, name, self-introduction, etc;
3. Click on the button of “Sign Up Now!”.

3. Is this free？
Registration for AskChina is free.  It is also free to post your question.  But, before your answer will be unlocked for viewing, you must pay a deposit equal to the value of your question.  This deposit is refundable if you are not satisfied.  

4. Why can’t I login?
To login, you must use the Username and Password that you entered when registering for AskChina! You must register before you can log in. If you have registered and still are unable to log in then first check that your username and password are right.

5. Why is AskChina so great？
AskChina! connects Customers and Chinese Experts from around the world. Everyone works together to find accurate answer quickly.

Deposits，Accepts and Pay
1. When do I need to place the deposit?
The deposit is the amount you offered for the answer to your question. You can place the deposit when you ask your question. The deposit must not less than 5$.

2. How to see my answer?
The answer has two parts: a word suggestion and full answer. The former is free; the latter needs to pay first.

3. What are the payment options?
You must pay first to see the full answer. We suggest that you pay with Paypal.

4. How do I request a refund?
After the question provider pay and see the answer, if he/she is not satisfied to this answer, he/she can apply to renew answer. At the same time, the fund was frozen and the system will inform the answerer to make response again. The question provider could make complain, if the second answer still could not satisfy with him. The administrators will solve this problem as soon as they receive his complain.

5. Can I accept more than one answer?
Yes. After you accept your first answer, the other answers will still be available for accepting. Accept the second answer just like you did your first. One note: you will have to pay for each answer you accept.

6. What if two experts post answers at about the same time?
If two experts post answers at about the same time, you can choose it by a word suggestion; if the word suggestion are similar, you can choose it by expert introduction.

7. Do I have to accept an answer?
If you have several answers, you can accept an answer or more than one answer; if none of answers, you could not accept any answers.

8. When should I accept?
Please accept quickly. You need not to accept the first answer if it doesn’t really help you, while you could accept a good answer by a word suggestion.

9. What happens if I don’t accept an answer?
If you don’t accept an answer after the question validity time, the question will transfer to the list of ‘out of date’ questions.

Preferences and Settings
You can change your settings, registration details, etc. from your personal management page.
1. How do I change my password?
a. Enter the page of personal management, click on “Profile/Password”;
b. Input the password that you want to set;
c. Click on “Change Password” is ok.

2. How do I change personal information?
a. Enter the page of personal management, click on “Profile/Basic”;
b. Input your personal information;
c. Click on “Save Changes” is ok.

3. How to upload my photo?
a. Enter the page of personal management, click on “Profile/Picture”;
b. After upload the photo, click on “Upload Picture” is ok.

Asking/answering questions
1. How do I ask a question on AskChina?
To ask a question on AskChina!, you must go to the page of AskChina , enter your question, and click on the button of “Get Answer”. The other way is to click “my account/AskChina/Ask” and enter your question. Be sure to make your question's title clear and details, since most Experts won't look at your details if they don't understand your title.
Remember that Experts may have further questions to ask you to help them answer your question. So, they may post questions for your to answer so that they can get the answers you need. You can reply to your expert using the reply box on your question page.

2. How to supplement your question?
Your can supplement your question in the discuss box on your question page.

3. How should I follow up after I ask my question?
Stay active in your question! Experts are taking the time to answer you. The least you can do is to reply and communicate if they're on the right (or wrong) track.

4. How to answer the question?
Customer need click on the button of “Answer this question” to answer the question. The answer has two parts: a word suggestion and full answer. The former is free; the latter needs to pay first.

5. How to evaluate the answer?
You can input the evaluated information using the box after answering the question. At present, only the question provider has right to evaluate the answer.

6. May I leave a message for experts?
Yes. Leaving Feedback for your Expert after accepting their answer is a good way to let them know which way you like to handle your question. The other way of leaving message is to interact with you. You can enter into the expert’s personal page, click on “Send Message” and enter your message.

7. What kind of question need to answer again?
If the question provider is not satisfied to the answer, he/she can apply to renew answer.

8. How to share my answer?
Enter into the page of answering question; you can input the share price of your answer.

9. What should I do when I go to errands during the time of solving question?
Say so! Nothing's worse than being ignored, and that's what Experts will think when they answer your question and you don't get back to them. You should contact the expert during the solving time as soon as possible. If can not, please inform the time you get back.

10. What if I solve the question myself?
Let everyone know that you have solved the question and post the solution to enlighten other users who might be curious.

11. What if no one answers my question?
First of all, be patient! Sometimes it just takes a little while to figure it out. It's also possible that your question wasn't clear enough. Feel free to add more information to help our Experts. If you are waiting for a long time and still don't get an answer, then you might consider raising your offer. If your question is closed, you can ask your question again.

Cash advance
Here’s the Cash advance process:

• Input the Cash advance information and submit to administrators.
• Administrators confirm the account.
• If the account is normal, carry out the cash advance and email to users, if the account is abnormal, reply the reason to users.